Supervisor incivility and turnover intention of the employees in the hospitality industry of China

Purpose As supervisor incivility and its negative effect may impact employees’ psychological health even the sustainable development of hospitality enterprises, this study aims to explore channels through which it affects employee turnover intention in China’s industry suggest possible mitigation measures. Design/methodology/approach This adopted exploratory factor analysis, measurement model analysis mediation moderation used SPSS PROCESS for analysis. Findings found that on would be ego depletion revealed organizational support alleviate such a effect. However, might not mitigate depletion, is inconsistent with previous studies. inferred somewhat related pressure, thereby enhancing depletion. Research limitations/implications only enriches literature but also suggests new insights into mixed role support. Originality/value Unlike studies mainly focused workplace pressure from colleagues or customers, broadens our understanding affected by supervisors’